Bashtags are made with acrylic with an epoxy resin coating on the surface. Epoxy resin is commonly applied on surfboards and skateboards to produce battle-ready protection for intricate graphics. Given its enhanced resistance to water, scratches and wear-and-tear, Bashtags are suitable for both outdoor and indoor pets.

Bashtags can be for any pet animals who may need help getting home! We helped one horse get home safely before!

We are proud to be able to customize a tag just for you! Please check out our blog to see examples of customized tags we have made before. If interested, do get in touch to get a quote.

Bashtags are lightweight, durable and water-resistant. However, please keep in mind that they are not indestructible and they are not chew-proof. If your pet loves chewing (especially puppies), it’s recommended you move the tag to a harness or a collar reserved for special occasions.

We offer a wide range of clasps or clips and split rings to suit your needs. If your choice is unspecified, we will provide a split ring by default. We also have a range of colored trigger clips (and bells) for sale separately.

We recommend cleaning your Bashtag with a microfiber eyeglass cloth.

As soon as your order is placed, you should receive an email confirmation. Be sure to check your promotional inbox or spam folder! If for some reason you did not receive an email, please contact us at hello@bashtags.com

You should receive a preview of your Bashtag within 24 hours. We will proceed to production after receiving your approval on the preview. However, if we do not hear from you, we will assume the preview is approved and proceed to production after 3 working days.

All Bashtags are handmade and production takes around 5-10 working days. You will receive a shipping confirmation email with tracking details on the day your order is shipped. If you do not receive any such confirmation, please make sure to check your promotions or spam folder!

If you need to make changes to your order, please email us at hello@bashtags.com 

However, no changes can be made after the preview of the tag is approved OR 3 working days after the preview of the tag is sent out to you. Thank you for your understanding!

Please contact hello@bashtags.com immediately within one hour of your purchase should you wish to cancel your order. We will not be able to cancel orders once they have been processed. When we confirm your cancellation requests, the refund will be made in your original purchase method.

Standard deliveries to Hong Kong are by SF Express and it takes 1-2 working days.

Standard international deliveries are by Hong Kong Post e-Express which takes 7-14 working days for most countries. Please refer to Hong Kong Post e-Express for service standards.

Hong Kong

By SF Express

Delivery takes 1-2 business days

We offer free shipping for all orders over HK$300. 

For orders belowHK$300, there will be a flat-rate shipping fee of HK$30.

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Asia

India, Indonesia, Japan, South Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates and Viet Nam

By Hong Kong Post e-Express

Delivery takes 7-14 business days

We offer free shipping for all orders over HK$500.

For orders below HK$500, there will be a flat-rate shipping fee of HK$50.

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Rest of the World

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

Oceania: Australia, New Zealand

North America: Canada, The United States

By Hong Kong Post e-Express

Delivery takes 7-14 business days

We offer free shipping for all orders over HK$500.

For orders below HK$500, there will be a flat-rate shipping fee of HK$50.

Hong Kong

We offer free shipping for all orders over HK$300. 

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Asia

India, Indonesia, Japan, South Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates and Viet Nam

We offer free shipping for all orders over HK$500.

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Rest of the World

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

Oceania: Australia, New Zealand

North America: Canada, The United States

We offer free shipping for all orders over HK$500.

Yes. Expedited international shipping by Speed Post is available for a flat fee which varies from destinations.

Asia HK$200

India, Indonesia, Japan, South Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates and Viet Nam

Delivery takes 1-7 business days

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Europe HK$300

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

Oceania HK$250

Australia, New Zealand

North America HK$350

Canada, The United States

Delivery takes 1-6 business days

You may track your order here

Your tracking code will be in the shipping confirmation email. Tracking info will be generated on the day your order is shipped.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. Bashtags™ will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as its rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the purchased items.